Error Codes

Modified on Thu, 23 Jan at 1:39 PM

In this table, you find the errors and alerts that may affect your Neato D8, D9, or D10. The error code is visible in your MyNeato app. Please follow the indicated troubleshooting steps to resolve the issue.

Jump directly to an error code by pressing Command+F / Ctrl+F and typing in the error code.

ERROR CODE	MEANING	TROUBLESHOOT
1007	Update install error	Contact customer care for a manual update.
1008- 1018	Update install error	Robot will retry to update automatically. Perform a reset, then try to update again. If error persists, contact customer care for a manual update.
1021	Charge your robot	Robot could not update the software because its battery is too low. Put the robot on the charge base to charge. It will update automatically once battery is charged.

2001	Not on the ground	The robot is not on level ground. Place the robot back on level ground. If the issue persists, contact customer care.
2002	Not on level ground	The robot is tilted. Place the robot back on level ground. Check the wheels by pressing them.
2003	Dirt bin is open	Place the dirt bin back in the cavity and make sure it is inserted correctly.
2101	Path is blocked	Remove objects that may be blocking the robot.
2102/ 2103	Not on level ground	Place robot on level ground. If issue persists, clean the wheel sensor.
2105-2107	Too close to an edge	Move the robot away from the edge and place it on level ground. Then continue the clean. If issue persists, reset the robot.
2110	Can't find base	Pick the robot up and return it manually to its charge base.
2111	Press start to continue	Press start. If the issue persists, reset the robot, then restart the cleaning run.
2114	Too close to an edge	Move the robot from the edge and place it on level ground. Continue the clean.
2201 2202 2203	Right sensor dirty Left sensor dirty Rear sensor dirty	Clean the sensors. If issue persists, reset the robot.
2204	Brush is stuck	Remove the brush and clear from any debris.
2207	Side brush is stuck	Remove the side brush and clear from any debris. Reinsert and test if it can turn freely.
2210 2211	Right wheel is stuck Left wheel is stuck	Remove debris around the wheel.

4003	Internal error	Please contact customer care.
4101	Sensor failure	Clean the main laser. Perform a soft reset. If the issue still persists, please contact customer care.
4102	Sensor failure	Please contact customer care.
4202	Battery can't charge	Please contact customer care.

5001	Dirt bin is full	Empty the dirt bin.
5002	Replace filter	Replace the filter on the dirt bin.
5003	Replace brush	Replace the main brush.

6001	Invalid command	Restart your robot.

7100	Docked	The robot is fully charged and ready to start cleaning.
7101	Battery is low	Wait for the robot to charge and start cleaning.
7102	Place on charge base	Place the robot back on the charge base.