How to Reset Your Neato Robo

Resetting Your Neato Robot: Quick Guide

If your Neato robot isn’t responding, behaving erratically, or won’t connect properly to the MyNeato app, a manual reset might help restore its functionality.

Follow the guide below based on your robot’s battery level. Let’s get it back up and running!  

Option 1: Robot Has Enough Battery Power

1. Press and hold the power button until the robot’s lights turn off.
2. Release the button, then wait about 10 seconds.
3. Press the power button again to restart your robot.

After restarting, your robot may reconnect automatically to the app and Wi-Fi network.

Option 2: Robot Battery Is Empty

1. Place the robot on its charging base.
2. Wait until the LED lights turn on to confirm it’s charging.
3. Now press and hold the power button until the lights turn off.
4. Release the button, wait briefly, then press again to reboot

When to Use These Steps

• After firmware updates or app connectivity issues
• If the robot freezes or fails to respond to commands
• When troubleshooting navigation or performance problems

Troubleshooting Tips

• Make sure the charging base is plugged in and positioned correctly.
• Try the reset with the robot on a flat surface away from obstructions.
• If the robot doesn’t restart, try charging for 30 minutes before resetting again.

Still Having Issues?

Don’t worry—we’ve got your back. If a reset doesn’t solve the problem or your robot won’t reconnect to the app, reach out to our Support Team. We’ll help you get everything sorted.