Your robot’s wheel is stuck. Remove any objects blocking the wheel, then press the play button to resume cleaning.
If the issue persists please try the following:
- Spin the wheels by hand to make sure they move freely. Remove any debris in their way.
- Check for a faint click when you press in on each wheel and another when you release.
- If you have any compressed air, please blow out the wheel wells, to remove any debris that might be causing the problem.
- When you turn both of the wheels they should feel exactly the same. If there is a noticeable difference, there may be an issue with the wheels' motor. Turn both of the wheels in each direction for a few minutes and try to run the Neato again.
If issue persists, visit our Customer Care contact page for more options.
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